PCVA Transition to Vantaca
On January 1, 2019, PCVA began using Vantaca, a one-stop online solution for all aspects of your Community Association. It was developed by an Association Management company, for Association Management companies, Boards and Homeowners. With one log in, you can pay assessments, submit work orders and architectural requests, and view your payment history, Association information, documents, Community calendar, and much more.
RevoPay will end January 31, 2019 and a letter explaining the transition process and payment options was sent to each home in PCVA, and can be downloaded at www.pcva.org/uploads/7/8/8/7/78875826/pcva_vantaca_announcement.pdf
After reviewing the Frequently Asked Questions (FAQs) below, if you still have any questions, please contact Hammersmith (our Managing Agent) - by email [email protected] or call (719) 389-0700. Be sure to identify yourself as a "Pine Creek" resident to speed things along.
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Vantaca FAQ’s
Q: What is the website for the new homeowner portal?
A: https://portal.ehammersmith.com/
Q: I did not receive any email with login credentials for Vantaca. How do I set up my login?
A: You may either contact the Pine Creek Management Team at [email protected] or Community Care at 719-389-0700 for help with your login.
Q: I would like to pay with a credit card through Vantaca, when can I do that?
A: Beginning February 1, 2019, all payment options including the credit card option will be available within the portal.
Q: I have payments set up with RevoPay, do I need to cancel the RevoPay account?
A: All accounts within RevoPay will automatically be canceled and removed from the RevoPay system on January 31, 2019. Homeowners do not need to contact RevoPay to cancel their payments.
Q: Will I have a new account number with Vantaca?
A: Yes, homeowners will have a new account number through Vantaca beginning Ferbaury 1st. Please contact Hammersmith at 719-389-0700 or [email protected] to be provided with your account number.
Q: Can I pay my assessments online through Vantaca?
A: Yes! Beginning February 1st, once you are logged in, select the “Make a Payment” button to be directed to the payment processing service. From here you can choose between Auto-Draft, One-Time eCheck, or Recurring eCheck.
Q: Is there a charge to set up Auto-Draft (ACH) payments?
A: Homeowners can set up auto-draft (ACH) at no cost using a checking account. You can no longer set up auto-draft using a savings account.
Reminder: Setting up auto-draft will allow for the pulling of the full balance due on a monthly basis.
Q: Is there a charge to pay by e-check?
A: There is no cost to making a payment by one-time e-check or by recurring e-check.
Q: Is there a charge for paying by credit card?
A: To make a payment by credit card, the homeowner will be directed to Paylease to make the payment. All credit/debit card payments will be charged an added fee by Paylease.
Q: Have the Pine Creek routing or banking numbers changed for bill pay?
A: No, all banking numbers will remain the same.
Q: How do I make payments by check?
A: Homeowners can continue to make payments by check by mailing them to:
Hammersmith Management Payment Center
c/o Pacific Premier Bank
PO Box 173701
Denver, CO 80217-3701
All checks should be made payable to Pine Creek Village Association, and not to Hammersmith Management, Inc.
Q: I own multiple properties. How do I see and manage both of my accounts in my Owner Portal?
A: Log into your owner portal at https://portal.ehammersmith.com/ by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "General Question" from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.
Q: Who should be contacted if a homeowner needs help logging into their account or help with setting up payment?
A: For assistance, homeowners should contact: Community Care at 719-389-0700, or your Pine Creek Management team at [email protected].
Q: Which payments can be made through Vantaca before January 31st?
A: No payments can be made through Vantaca until February 1st. This means that all homeowners must use their current payment process setup for January payments (use RevoPay.com).
Q: What happens beginning February 1st?
A: Beginning February 1st, we will enable credit/debit card payments through Vantaca. Homeowners will no longer use RevoPay.com beginning February 1st.
Q: How do I submit a work order request?
A: Log into your owner portal at https://portal.ehammersmith.com/ by clicking on the Login link in the top right corner of this site. Click Requests from the menu and select "Work Order" from the dropdown menu. Please include any details or pictures that will help with the request.
Q: How do I report a violation in my community?
A: Log into your owner portal at https://portal.ehammersmith.com/ by clicking on the Login link in the top right corner of this site. Click Requests from the menu and select "Report a Violation” from the dropdown menu. Please include any details or pictures that will help with the request.
RevoPay will end January 31, 2019 and a letter explaining the transition process and payment options was sent to each home in PCVA, and can be downloaded at www.pcva.org/uploads/7/8/8/7/78875826/pcva_vantaca_announcement.pdf
After reviewing the Frequently Asked Questions (FAQs) below, if you still have any questions, please contact Hammersmith (our Managing Agent) - by email [email protected] or call (719) 389-0700. Be sure to identify yourself as a "Pine Creek" resident to speed things along.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Vantaca FAQ’s
Q: What is the website for the new homeowner portal?
A: https://portal.ehammersmith.com/
Q: I did not receive any email with login credentials for Vantaca. How do I set up my login?
A: You may either contact the Pine Creek Management Team at [email protected] or Community Care at 719-389-0700 for help with your login.
Q: I would like to pay with a credit card through Vantaca, when can I do that?
A: Beginning February 1, 2019, all payment options including the credit card option will be available within the portal.
Q: I have payments set up with RevoPay, do I need to cancel the RevoPay account?
A: All accounts within RevoPay will automatically be canceled and removed from the RevoPay system on January 31, 2019. Homeowners do not need to contact RevoPay to cancel their payments.
Q: Will I have a new account number with Vantaca?
A: Yes, homeowners will have a new account number through Vantaca beginning Ferbaury 1st. Please contact Hammersmith at 719-389-0700 or [email protected] to be provided with your account number.
Q: Can I pay my assessments online through Vantaca?
A: Yes! Beginning February 1st, once you are logged in, select the “Make a Payment” button to be directed to the payment processing service. From here you can choose between Auto-Draft, One-Time eCheck, or Recurring eCheck.
Q: Is there a charge to set up Auto-Draft (ACH) payments?
A: Homeowners can set up auto-draft (ACH) at no cost using a checking account. You can no longer set up auto-draft using a savings account.
Reminder: Setting up auto-draft will allow for the pulling of the full balance due on a monthly basis.
Q: Is there a charge to pay by e-check?
A: There is no cost to making a payment by one-time e-check or by recurring e-check.
Q: Is there a charge for paying by credit card?
A: To make a payment by credit card, the homeowner will be directed to Paylease to make the payment. All credit/debit card payments will be charged an added fee by Paylease.
Q: Have the Pine Creek routing or banking numbers changed for bill pay?
A: No, all banking numbers will remain the same.
Q: How do I make payments by check?
A: Homeowners can continue to make payments by check by mailing them to:
Hammersmith Management Payment Center
c/o Pacific Premier Bank
PO Box 173701
Denver, CO 80217-3701
All checks should be made payable to Pine Creek Village Association, and not to Hammersmith Management, Inc.
Q: I own multiple properties. How do I see and manage both of my accounts in my Owner Portal?
A: Log into your owner portal at https://portal.ehammersmith.com/ by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "General Question" from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.
Q: Who should be contacted if a homeowner needs help logging into their account or help with setting up payment?
A: For assistance, homeowners should contact: Community Care at 719-389-0700, or your Pine Creek Management team at [email protected].
Q: Which payments can be made through Vantaca before January 31st?
A: No payments can be made through Vantaca until February 1st. This means that all homeowners must use their current payment process setup for January payments (use RevoPay.com).
Q: What happens beginning February 1st?
A: Beginning February 1st, we will enable credit/debit card payments through Vantaca. Homeowners will no longer use RevoPay.com beginning February 1st.
Q: How do I submit a work order request?
A: Log into your owner portal at https://portal.ehammersmith.com/ by clicking on the Login link in the top right corner of this site. Click Requests from the menu and select "Work Order" from the dropdown menu. Please include any details or pictures that will help with the request.
Q: How do I report a violation in my community?
A: Log into your owner portal at https://portal.ehammersmith.com/ by clicking on the Login link in the top right corner of this site. Click Requests from the menu and select "Report a Violation” from the dropdown menu. Please include any details or pictures that will help with the request.
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