Pine Creek's pick-up date is Monday (unless it is a holiday - and then it is Tuesday). See schedule below or the www.pcva.org event calendar.
Please have your containers ready and at the curb by 6:00am (no earlier than 6pm the night prior). Please store them by 8pm on service day.
Trash containers must be stored in a garage or concealed from view of neighboring streets and property. Refer to Section 2.1.3 of PCVA Community Guidelines.
Garbage service window is from 7am to 7pm - please ensure your bins are left out until pickup is complete.
Please remember to position your cart four feet from any other objects, including fences, mailboxes, parked vehicles and other carts, so that Waste Management can service it safely. Be aware of overhead tree branches that may interfere with the truck's lifting arm.
All trash and recycle containers shall be covered with a lid to avoid trash being blown from the container before pick up.
Recycling pickup is every other week and is single-stream recycling (no sorting, all recyclables in one container). Visit their website at www.wm.com "my account" for a recycling overview.
Recycling materials must be placed either in the WM issued bin OR in a recyclable container such as a cardboard box. Recyclable materials that are placed in bags will not be collected for recycling.
Waste Management Observes the following holidays. New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If these days fall on a Monday, PCVA's regular service day, pick-up will be moved to Tuesday. Watch the pcva.org event calendar for reminders.
Opt-In for Waste Management Service Notifications/Alerts. If you would like to receive phone/email notifications of service delays or issues, you can call WM Customer Service at (888) 496-8824. Use the automated phone system to identify your address and then select Option 4 (all other issues) to talk to a representative. Tell them you are in an HOA and would like to be added to the service notification system. Give them your name and phone number (email too if you wish). Having contact information on file will ensure that delay information is communicated in a timely manner.
If your individual cart/address is missed on your regular collection day, please call Waste Management (888) 496-8824 to report the missed pickup. They typically return within 24-48 hours so be sure to put your cart out the following business days from 7am to 7pm for service.
In the event Waste Management is unable to service the community on the regular service day, such as with a weather delay, it is their goal to recover as soon as possible, weather & safety permitting. Often they are able to return within a few days. Please be sure to continue to put carts out the following days from 7am to 7pm until their return.
Container problems. If you need to turn in a WM container you no longer need, or need a container repaired (i.e. broken lid), please contact WM Customer Service at (888) 496-8824. Let them know you are a PCVA HOA customer/resident. With your address, they will be able to rectify the issue.
NOTE: Recycling every other Monday on the gold weeks.
2022 Waste Management Information (from flyer above)
Service Day Guidelines • On your service day, place your recycling and trash carts at the curb by 6 a.m. with the wheels facing the curb. • Do not bag your recyclables. • Please ensure all material fits in your carts with the lid closed. Recycle (Clean & Dry): Aluminum & Steel Cans, Glass Bottles & Jars, Paper, Plastic Bottles, Jugs & Jars, Cardboard & Boxboard DO NOT Recycle • Plastic bags, wrap, film (return bags to store), Food, liquids, Yard waste, wood, Shredded paper, Electronics, Clothes, bedding, carpet, Medical/hazardous waste, Foam cups, take-out containers, packing material Service Holidays Monday, May 30 Memorial Day Monday, July 4 Independence Day Monday, Sept. 5 Labor Day Thursday, Nov. 24 Thanksgiving Day Monday, Dec. 26 Christmas Day (Observed) **If your service day (Monday) falls on or after a holiday, your service will be delayed by one (1) day (resumes Tuesday). Regular service resumes the following week.
QUESTIONS? Please call WM Customer Service at (888) 496-8824.
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