UPDATED December 28th with NEW instructions for signing up and avoiding monthly $5.00 Automatic Clearing House (ACH) processing fee
The PCVA Board of Directors recently selected Hammersmith® as the Managing Agent for Pine Creek Village Association (PCVA), effective January 1, 2018. As Hammersmith® transitions PCVA from the prior management company (MSI), they will be obtaining all your Association documents and owner records. They will be reviewing all current projects and open items with the Board to ensure a smooth transition.
The Board is taking extraordinary steps to ensure we all experience a smooth transition. We appreciate your patience and please know that we are all committed to solve any unforeseen challenges that may arise during transition.
Starting January 1, 2018, contact Hammersmith® through its Community Care service at https://ehammersmith.com/homeowner-services or by phone at 719-389-0700. Community Care hours are Mon-Fri 7:00am - 10:00pm, Sat & Sun 8:00am - 8:00pm.
Homeowners need to activate an on-line account with Hammersmith®. Once logged in, please use this site to access services and information on PCVA. If you need assistance contact Community Care.
Open communication among the Board of Directors, the Homeowners and the Managing Agent is very important to PCVA’s success. Please note that Hammersmith® will provide copies of all Homeowner correspondence to the Board of Directors for review.
Important information on how to pay your monthly Homeowners Assessment: You can pay Electronically or by check.
ELECTRONIC PAYMENT (Beginning January 2, 2018)
Automatic payment of assessments can be accomplished through Automatic Clearing House (ACH), recurring credit card payments, or debit card payments. Homeowners must create a RevoPay account by visiting https://ehammersmith.com/homeowner-services, select “Online Payment," then follow directions to “Register” for your RevoPay account. You will need to enter your Association’s name and register your account at RevoPay using the account number located on the statement recently mailed to you. If you need assistance creating a RevoPay account, contact Hammersmith® Community Care, and the representatives will be pleased to help.
** NOTE: For Electronic Payment using ACH through RevoPay, there should be no Convenience Fee charge.
We have worked hard to overcome system challenges within the new RevoPay system so that there are no $5.00 fee for monthly recurring ACH Bank debit payments. It’s important to realize that no charges have actually been debited to date. ACH Bank debit withdrawals should not begin until 7 January.
Homeowners that have previously attempted to set up electronic payments are encouraged to log into RevoPay to delete their current payment conditions and use the following REVISED INSTRUCTIONS to avoid any ACH fees.
Set up recurring monthly payments ($73.00/month) by logging into your new RevoPay account, select “Make a Payment," select “Schedule AutoPay” and select the first option to “automatically debited for my full balance.” These steps ensure ACH will withdraw on the 9th of each month and it will pull your full balance owing. Provide RevoPay details on the bank account you wish to make payments from. Check the “Dashboard” to see when RevoPay will make an ACH withdrawal payment from your account. If you need technical assistance, contact Hammersmith® Community Care.
To take advantage of the PCVA 2% discount and pay the entire 2018 assessment by January 30th, follow these two steps:
1. Log in to RevoPay. Select “Schedule AutoPay” and select the first option to “automatically debited for my full balance on the 9th.” 2. You must then send an email to Hammersmith® accounting department as follows. This email allows Krista Baker to ensure that the 2018 assessment, less the 2%, is pulled by ACH. Please notify Hammersmith Management by 1/7/2018 in order to have the 2018 assessment withdrawn by ACH. The short email should include this information:
To: email@example.com Ms Baker, This email confirms we are participating in the 2% annual pay in full program for the Pine Creek Village Association. Please ensure no Convenience Fee is charged to my account. Act #: ________ Homeowner Name Home Address
PAYING BY CHECK
You will need to request payment coupons at PineCreek@ehammersmith.com If a coupon is not included, your account may not be properly credited. Make checks payable to: Pine Creek Village Association Mail your payments to: Pine Creek Village Association C/o Hammersmith® PO Box 173701 Denver, CO 80217-3701
Please do not mail your payment to a Hammersmith® office. It will delay processing your payment, because they have to forward the payments to the processing center, and late fees may be incurred. If you use a Bill Payment Service, be sure to notify them of the address change; arrange to have your assessment mailed early enough to arrive by the first of each month.
NOTES The Association is again offering the 2% discount for prepayment of the Pine Creek annual assessments if paid by January 30, 2018. Annual PCVA dues for 2018 are $876.00. Take 2% off for the annual prepayment and pay only $858.48. If you have already mailed your payment to the prior management company (MSI), they will forward your account with the credit or turn over your un-cashed checks to Hammersmith® for processing. Please note that your account balance may not be accurate for up to 60 days from the date of transition, while we obtain account balances from the prior management company. We will work as fast as possible to properly document your account balance.
ASSISTANCE If you need assistance, please contact Hammersmith® Community Care by phone: 719-389-0700 or email: PineCreek@ehammersmith.com Community Care Hours: Monday-Friday: 7:00 a.m. - 10:00 p.m. Saturday-Sunday: 8:00 a.m. - 8:00 p.m. After-hours calls are handled by an answering service: 719-389-0700
Send PCVA Correspondence to: Pine Creek Village Association c/o Hammersmith 1155 Kelly Johnson Blvd, Suite 495 Colorado Springs, CO, 80920
Frequently Asked Questions (FAQ):
Q:Will I be charged a Convenience Fee to pay my monthly assessment? A: Homeowners will not be charged a Convenience Fee if they use RevoPay and set up “Schedule AutoPay” for monthly fixed payments for automatic (ACH) withdrawals from their bank checking account. If a homeowner discovers a fee charge, please contact Hammersmith® Community Care via email, and they will assess the situation and take corrective action.
Q: What if I want to pay by check and take advantage of the 2% discount? How do I do that? Do I need coupons to pay one time by check? A: No coupon is necessary for this one-time payment. Simply write your Account # on your check. This allows Hammersmith® accounting to properly credit your account.
Q: What payments WILL be charged a convenience fee? A: Recurring monthly automatic withdrawals from a Bank account (via ACH) are not charged a fee. So this leaves all other electronic forms of payment that are charged a fee for user convenience—such as using credit card payment or only paying monthly assessments using one time payments from varying sources of funds This is not new and is consistent with traditional fees imposed for payments under MSI.
Q:What should we do if we discover a $5.00 fee in RevoPay if we’re set up for monthly recurring bank (ACH) payments? A: Beginning January 2nd, please contact Community Care and politely let them know about this situation and ask for the fee to be credited back to your account. They’ll need your account number
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