Q: Who is our management company and how do I contact them? A: Hammersmith is our Managing Agent - if you have ANY questions or issues, please email PineCreek@ehammersmith.com or call (719) 389-0700. Be sure to identify yourself as a "Pine Creek" resident to speed things along.
Q: How can I see the status of my account and confirm it is in good standing? A: You can view your account balance, make a payment, submit a request to Management, access Association Documents, and more at portal.ehammersmith.com. If you need help with your logon and password - call (719) 389-0700.
Q: How do I report City street problems? A: The City of Colorado Springs maintains the City owned streets within Pine Creek. Please contact them with snow removal problems at (719) 385-5934 and report potholes by calling 385-ROAD (7623). The PCVA cannot maintain city streets.
Q. Where can I more information about our trash & recycling service? A. Please review our trash & recycling page.
Q. What color should I paint my outdoor light post. Where can I get paint? A. All light posts should be painted Sherwin Williams Tricorn Black SW6258 in a matte finish. Get it at the Sherwin Williams store near Powers and Dublin (6345 Source Center Point, Colorado Springs, CO 80923, (719) 260-1767) or take the information to any Home Depot or Lowes hardware stores and they can mix a match.
Q. What color should I paint my fence? Where can I get paint? There are two types of fencing in Pine Creek - the dark green metal "view" fence, and the brown wood plank fence. Much of the fencing is maintained by PCVA, but if you wish to paint your own fence, the correct paint / stain colors are: Green View Fence: To purchase the correct green paint (Olympic Pine; Pine Creek Green) homeowners must go to the Sherwin Williams store near Powers and Dublin (6345 Source Center Point, Colorado Springs, CO 80923, (719) 260-1767). The paint is an oil based Alkyd Enamel, #N8-809. Use the number, and if they cannot find the formula, tell them it is under the Rainbow Paint company mixtures. (Updated December 12, 2019) Brown Wood Plank Fence: Homeowners now can purchase the PCVA approved wood fence color at either Lowe's or Home Depot Ask for Lowe's "Pine Creek Picket" Valspar exterior solid stain OR Home Depot's "Pine Creek Brown Fence" Behr solid wood stain.
Q. I'm having problems with coyotes. What can I do? A. The Association has investigated the issue and has information available for dealing with coyotes.
Q. Are there parking restrictions in Pine Creek? A. Yes. One of the visions of the developer when planning Pine Creek was to minimize street parking and to keep streets wide open and spacious. The Association is in agreement with this vision and strives to enforce parking regulations. But this doesn't mean street parking is illegal - there are just some restrictions. CLICK HERE for the the sections from the Community Guidelines on parking in Pine Creek.
Q. Can I pay my monthly dues online? A. Yes! CLICK HERE for more information on how to pay your dues online.
Q. There are contractors working very early or very late in my neighborhood. Aren't there rules regarding when contractors can work in Pine Creek? A. Yes - there are restrictions. By city law, contractors can work from 7:00 AM to 7:00 PM.
Q. I want to have a garage sale - what are the rules about having a private garage sale? A. The PCVA governing documents do not prohibit private garage sales. They do, however, prohibit the placement of signs advertising and directing garage sales. PCVA sponsors 2 community wide garage sales a year - one in the spring and one in the fall. Please visit the home page (www.pcva.org) to see when the next garage sale is planned. It's really a good deal - the PCVA Community Connection Committee sets up online registration, provides digital maps and address lists, and advertises online and via social media. We highly recommend that you take advantage of the association's twice annual garage sales rather than holding a private garage sale.
Q. My exterior lamp / lighting fixture broke. Where can I get a replacement? Homeowners are responsible for maintaining yard lights on their lot in like-new condition. Damaged fixtures must be replaced with the identical type and color fixture (bronze/dark). Refer to Section 2.16.1 of the Community Guidelines. You can get the HOA approved yard light fixture (http://peak-lighting.com/260106) at Peak Lighting, 4315 Sinton Road, Colorado Springs, CO 80907. The item number for this fixture is 3010LTES. Contact Donna Anderson of Peak Lighting if you need a replacement light at 719-531-5200 or email@example.com (Updated Dec 12, 2019)
Q: What are the CC&R's? A: CC&Rs is real estate acronym which stands for Covenants, Conditions, and Restrictions. CC&Rs variously regulate the usages and aesthetics of a neighborhood or development to a greater or lesser degree. The Covenants, Conditions and Restrictions (CC&R's) are the governing legal documents that set up the guidelines for the operation of PCVA as a non-profit corporation. The governing legal documents for the association may be viewed online at https://www.pcva.org/governing-documents.html
Q: What are the Bylaws? A: The bylaws for the Association are the written documents that guide the structure and operation of the HOA. The bylaws provide for the election of the Board of Directors, the responsibilities of the Board and the Associations residents. You can view the bylaws online at https://www.pcva.org/governing-documents.html
Q: What is the Board of Directors? A: The Board of Directors is a group of residents (or other individuals as provided by the bylaws), elected by the residents who have decision making authority and supervisory control over the management company. The Board of Directors has the responsibility of enforcing the CC&R's and other guidelines. Visit https://www.pcva.org/board-of-directors.html to see who the current Board members are, when the meetings are, and how to email them.
Q: Are there any other rules? A: PCVA's rules are primarily defined in the CC&Rs. However, there are other rules and guidelines defined in various governing documents that residents are required to adhere to. For example, PCVA has very well defined Community Guidelines that provide direction on parking, landscaping, exterior maintenance, and so on. All the governing documents are available in the section of this website.
Q: What should I do if my neighbor is in violation of the Policies and Guidelines? A: The first thing you should do is try to work out the issue directly with your neighbor. In many cases neighbors may not even be aware that they are in violation. If that fails, please visit the "Contact Us" tab and contact the management company or submit a violation report. Please refer to the https://www.pcva.org/governing-documents.html to determine if a violation has taken place.
Q: Are Board Meetings open to all residents? If so, where and when are they held? A: Yes. The time and place of board meetings is published on the calendar page of this website.
Q: What is the PCVA HOA assessment and what does it do? A: Your assessment is the monthly amount you pay to support the Association's budget. The Association spends money on grounds maintenance, management, various community activities and more. The Association's financials are available to all PCVA residents. Visit the "Documents" link at the top of this page and used the drop down to find the "Financials" page. You must have the PCVA.ORG password (not the same as your eHammersmith account password). If you do not know the PCVA.ORG password, please contact Hammersmith at PineCreek@ehammersmith.com or 719-389-0700 if you have any difficulty logging in.
Q: How is the amount of my assessment determined? A: The Board of Directors, in close collaboration with the management company, develops an annual budget based on historical expenditures, expected future expenditures, and planned contributions to operating and capital reserves. The reserves are necessary to pay for major expenditures that can't be expected to be paid from monthly operating capital. The assessments are calculated based on the planned budget for the upcoming year. The board works hard to maximize services and minimize assessments.
Q: What happens if I don't pay my assessment? A: The Association relies on the timely payment of assessments to pay for current expenses. The CC&R's allow the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceedings for nonpayment of assessments. Please pay your assessments on time. If you are having problems, please contact PineCreek@ehammersmith.com or 719-389-0700.
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